Discover Yorkshire Coast Inspection Scheme
The Yorkshire Coast offers an unrivalled range of quality
accommodation. Whether you’re looking for a short break or a main
holiday you’ll be able to choose from a selection of quality
accommodation, including top class hotels, guest houses, self
catering, and caravan and camp sites.
When you book your accommodation you can be assured of the
quality as all properties advertising of the site have been
inspected under the National Accommodation Inspection Scheme by
either VisitBritain
, the
Automobile Association or are
Welcome to Yorkshire 'Y' Charter members. This rating scheme
assesses accommodation based on quality and range of
facilities.
Please use the accommodation browse, accommodation search or the
book on-line button to search through all our currently inspected
accommodation. Most properties are listed with their Star
Hotel or Star Guest Accommodation rating.
An explanation of the rating scheme can be viewed at
VisitBritain. Any
properties listed without such a rating are awaiting their
classification award.
No matter which type of accommodation you choose you will be
assured of a warm welcome and true Yorkshire hospitality.
Welcome to Yorkshire 'Y' Charter
Welcome to Yorkshire is passionate about promoting
Yorkshire.
We recognise that visitors have the right to be fully informed,
with clear and accurate information about accommodation in
Yorkshire.
In response to this need, we have developed the Welcome to
Yorkshire Y Quality Charter.
This Charter has been carefully developed so that accommodation
providers can complete this at the time of signing up for
membership of Welcome to Yorkshire.
As a member of Welcome to Yorkshire, I agree to the 10 point Y
Quality Charter:
- Working with WTY. To work positively and proactively with
Welcome to Yorkshire, its staff and representatives at all times;
to provide access to my premises upon request to ensure this
Charter is being followed.
- Welcome. To provide a ‘warm Yorkshire’ welcome to all
visitors.
- Customer Satisfaction. To have a Complaints Policy that can be
implemented speedily and effectively; to ensure that any issues
that may arise are resolved by prompt, professional,
and polite action.
- Quality and Standards. To maintain good standards of service
and cleanliness.
- Accuracy. To ensure all information provided for visitors is up
to date, accurate, provided at the right time and by appropriate
methods.
- Information. To ensure all information is readily available to
visitors, especially with regard to pricing, taxes and payment, and
packaged items and extra charges;
- Accessibility. To maintain an Accessibility Statement that is
regularly reviewed and amended to take account of the need of
visitors with disabilities and feedback received; to fully assist
visitors with specific needs, so that they maximise their
enjoyment; to ensure facilities and services are reasonably
accessible to visitors with disabilities.
- Discrimination. To provide a welcoming and caring service to
visitors that does not discriminate eg.by gender, race or
religion.
- Cancellations. To maintain a Cancellations Policy that is
readily available for visitors at each stage of their visit – from
pre booking, through to after departure.
- Legal Requirements. To fulfil all legal obligations and
responsibilities (fire precautions, price display orders, food
safety/hygiene, licensing, health & safety, discrimination,
trade descriptions, data protection, Hotel Proprietors Act, Public
Liability Cover).
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